Manufacturers of high end products such as industrial equipment, automobiles, planes, and yachts have traditionally been faced with a serious dilemma when designing and delivering installation and user manuals for the products they manufacture.   Since document design, creation and generation are not the companies’ primary business, the quality and consistency of these manuals often did not meet the quality of the products they manufactured.  This resulted in poorly designed manuals, confused customers and left many customers questioning the quality of the products they had purchased.

Example:  Industrial Exhaust System Manufacturer

This company manufactures several types of industrial exhaust systems.  Each exhaust system utilizes a customized installation instruction guide.  Each model number provided by the company can be ordered with multiple choices for motors, fan blades, and exhaust hose sizes and lengths.

In the past, the company delivered a complete instruction guide by compiling all copies of the instruction guides and specification of the custom components.  Since the components came from different suppliers, this resulted in a bundling of instructions with a different lay-out and inconsistent formats, or overlapping content, etc.  The company was experiencing a high level of complaints into their call center and dissatisfied customers were returning products or delaying payments.

Thanks to LetterGen, the company was able to take the individual instructions for the components used for each model of the custom ordered exhaust system and dynamically assemble the custom parts list, user guides, and installation instructions based on the model being delivered even -  though the model may have had many optional components. Being able to provide matching instructions for every component of the exhaust system provided a uniform lay-out of the user manuals and installation instructions being provided with their products.   Also, the company was able to provide PDF versions of the documents so customers could download them from the web site instead of requesting replacement copies of lost or damaged manuals.

The results:

The client produced greater customer satisfaction, reduction in support calls and substantially less product returns.  Multiple users with varying needs were able to benefit from improved manuals produced by LetterGen. Technicians who need to install or repair the exhaust systems in the field and customers are extremely satisfied because the company is able to guarantee perfect after market service.

Other uses of LetterGen and LetterData in manufacturing:

• Integration with ERP and MRP software systems
• Design and generation of business forms; Invoices. Purchase Orders, Pick Tickets, Checks, Payroll Vouchers, Bill of Lading, Return Material Authorization, Statements etc.
• Purchase Requisition approval workflow
• New Hire, on-boarding interviews and approval
• Report Design, Distribution and Delivery (Print or View)
• Expense Report completion, workflow, approval and signing
• Vacation and Leave Request completion, workflow, approval and signing
• Customer credit application, approval and automated responses

Call or contact LetterGen or an authorized partner today to learn more about how you can make your customers, employees and shareholders happier.

New Vendor application, workflow, and approval